Who we are
NeroView is operated by NeroView Inc., registered at 1623 Mariani Dr., Sunnyvale, CA 94087, United States. In this policy, "we," "us," and "NeroView" refer to that entity acting as the data controller for neroview.com.
Questions about this policy, or requests concerning your data, go toprivacy@neroview.com.
What we collect, and why
We only collect what a given feature needs to work. The table below is the complete list — every row traces to a real request path or script in this codebase, not a hypothetical.
| Data | Purpose | Processor(s) | Storage / retention | Legal basis |
|---|---|---|---|---|
| Email, name, and note submitted on the demo/report form | Respond to your enquiry | Resend (email delivery), Vercel (function execution and logs) | 24 months from last contact | Consent, and legitimate interest in responding to your enquiry |
| Email address submitted to Field Notes | Send the newsletter you signed up for | Resend | Retained until you unsubscribe | Consent (opt-in when you submit the form) |
| IP address | Abuse prevention and rate-limiting on form submissions | Upstash (Redis, sliding-window counter), Vercel (request handling) | Rate-limit counter keys expire within about an hour; hosting-provider request logs are retained on the order of 45 days | Legitimate interest (security and abuse prevention) |
| Name, email, and time you select when booking a call | Scheduling a demo | Calendly (third party — see their privacy policy) | Governed entirely by Calendly's own policy — we do not receive or store this server-side | Consent — the scheduler only loads after you accept analytics or explicitly click "Load the scheduler" |
| Analytics identifiers (client/session IDs, event parameters) | Understand which pages and paths get used | Google (GA4) | 14 months (GA4 default) once analytics is live | Consent (you accept analytics in the cookie banner) |
| Accessibility preferences (text size, contrast, motion, font) | Remember your display settings on this device | None — stays in your browser | Held in localStorage on your device until you clear it or reset it in the accessibility panel | Not applicable — nothing leaves your browser |
| Consent choice (accepted / declined) | Remember your cookie/analytics decision so we don't ask twice | None — stays in your browser | Held in localStorage on your device until you clear it or change it via Cookie settings | Not applicable — nothing leaves your browser |
Two systems previously in this table have been or are being removed: Vercel Analytics and Vercel Speed Insights, which collected aggregate page and performance metrics with no visitor-level identifiers. Once GA4 is confirmed live, Google becomes the sole analytics processor and this policy will be updated to match.
Cookies and local storage
We do not run advertising trackers and we do not sell data. The only things stored on your device are the accessibility and consent preferences described above, plus — if you accept analytics — whatever cookies Google Analytics sets under its own policy. You can change your decision at any time; see "Withdrawing consent" below.
International transfers
Resend, Vercel, Upstash, Calendly, and Google may process data on infrastructure outside your country. Data may be processed in the United States by our processors (Vercel, Google, Resend, Upstash, Calendly). Transfers rely on Standard Contractual Clauses and the EU-US Data Privacy Framework where applicable.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or export the data we hold about you, and to object to or restrict certain processing. Under GDPR/UK GDPR, this includes the right to access, rectification, erasure, restriction of processing, data portability, objection, and the right to withdraw consent at any time. If you are in the EU or UK, you also have the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, contactprivacy@neroview.com.
Withdrawing consent
For analytics and cookies, use the persistent Cookie settings button in the corner of every page to reopen your preferences and change your decision at any time — declining stops new data from being collected going forward.
For data already held about you outside your browser — a lead-form submission or a Field Notes subscription — emailprivacy@neroview.com and we will process the request. We respond to verified requests within one month (30 days), as required by GDPR Article 12; deletion is handled manually on request (no automated deletion pipeline yet).
Changes to this policy
We'll update the "Last revised" date at the top of this page when this policy changes. Material changes — a new processor, a new category of data, a change in legal basis — will be called out here, not buried in a date bump.
Contact
privacy@neroview.com. Registered address: NeroView Inc., 1623 Mariani Dr., Sunnyvale, CA 94087, United States.